1. IDENTIFICATION OF THE PROVIDER
Owner: AC Reformas
Registered Address:
Tax ID (CIF):
Phone: +34 654 94 15 92
Email: info@acreformas.es
2. PURPOSE
Through this text, we provide all users and clients with the terms and conditions for the use and enjoyment of our online service platform at info@acreformas.es, as well as the services we offer. The rights and obligations of both parties are outlined below.
All users who access our platform and/or use any of the services we provide accept the terms of use and privacy policy, as well as any future modifications and/or additional legal texts that may be included. If you disagree with any of the terms, you may unsubscribe from the service at any time or leave the platform.
In addition to these general terms and conditions, each service provided may have specific terms of use and registration. In all cases, users must expressly accept these terms before using and/or contracting the service.
3. ACCESS AND USE
3.1. Access to the content of the platform is provided freely for use and enjoyment as accurate, legal, and secure information.
4. ELECTRONIC SERVICE CONTRACTING
4.1. PRIOR INFORMATION APPLICABLE TO ELECTRONIC CONTRACTING
In accordance with the provisions of Article 23 and subsequent articles of Law 34/2002 on Information Society Services and Electronic Commerce, contracts concluded electronically shall have all the effects provided for by the legal system, as long as the consent of both parties is present and can be proven.
For these purposes, following all the phases of the registration process and, if applicable, making the corresponding payment necessarily implies the provision of the express consent required for contracting the service.
Similarly, and in compliance with Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce, all relevant information is made available to users prior to the start of the contracting procedure.
The contracting conditions outlined below apply directly to all services made available through the portal info@acreformas.es, unless expressly stated otherwise.
4.2. CONTRACTING PROCEDURE
The service contracting procedure offers two possible methods:
4.2.1. The process is carried out entirely electronically through our platform, with no physical presence of the parties and/or external physical transactions at any time.
Anyone with Internet access can carry out the contracting process, with the sole requirement of selecting the services they wish to contract. This is essential to initiate the contracting process.
The stages of the purchase procedure are visible to users throughout the contracting process. These can be broken down into two phases:
- Service selection and payment method.
- Order confirmation.
The user only needs to select the service they wish to acquire and click the purchase button provided for this purpose. This will initiate the contracting process, which will always follow the aforementioned steps for all available services.
Once the service, quantity, applicable taxes, total price, and payment method are selected, the platform will display a summary of the purchase to the user, along with the applicable contracting conditions, which must always be expressly accepted by the user to continue the contracting process.
After checking the acceptance box for the contracting conditions, if the user has chosen an electronic payment method, they will be directly redirected to the corresponding external payment platform, with options including STRIPE (Visa, Mastercard), Bank Transfer, or PayPal. The security of the payment procedure is guaranteed by the financial entity that owns the POS system.
Once the purchase is completed, a summary screen of the completed purchase will be displayed. If payment via credit card was selected, it will be processed through the bank’s POS platform, which is entirely external and independent of the service provider.
Within a maximum of 24 hours, the purchaser will receive an email containing all the information related to their purchase. This document serves as confirmation that the purchase was successfully completed and is valid as proof for any type of claim, provided that the corresponding payment receipt is attached. If this communication is not received, please check your “spam” folder, as it may have been flagged as spam. If it is not found there, please inform us as soon as possible so we can resolve the issue.
The provider informs the user that all contracts made will be recorded in a file for the control and management of orders and services performed. This will include information about the contracted services, as well as additional data to ensure security and evidence of the correct execution of the procedure.
4.3. RIGHT OF WITHDRAWAL FROM THE CONTRACT
In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, and Article 45 of Law 7/1996 on Retail Commerce, the user has the right to withdraw from the contract within 7 working days from the time the service was contracted.
To exercise the right of withdrawal, the user must simply request it in writing to any of the addresses listed below, explicitly stating their request to exercise the right of withdrawal:
Postal Address:
Email Address: info@acreformas.es
In any case, it is the consumer’s responsibility to prove that they have exercised their right of withdrawal in accordance with the provisions of this chapter.
Once the request to exercise the right of withdrawal has been received, we will proceed to refund the amount paid (excluding any shipping or handling fees that may have been initially charged) within a maximum of 30 days from the receipt of the withdrawal request. Refunds will be made using the original payment method or, failing that, by bank transfer.
The exercise of the right of withdrawal requires that the user has not consumed or used any of the contracted services. If any of the services have been used, the right of withdrawal cannot be exercised.
If a user decides to purchase any voucher and/or promotion offered by info@acreformas.es and does not exercise their right of withdrawal within the indicated period, no refunds will be possible under any circumstances.
5. USER OBLIGATIONS
The user agrees to the following during the term of this contract:
-
Prohibited Uses:
- Do not use the platform or any of its elements to carry out timeshare operations, act as a software application service provider to enable third-party access to the platform or its components, through rental operations, administrative services, or similar means.
- Do not subject the platform or its components to activities aimed at reverse-engineering its software, decompiling it, or performing operations contrary to its intended use. Access to the platform’s source code is not authorized under this contract.
-
Illegal Activities:
- Do not use the platform for illegal purposes, activities contrary to morality or public order, or actions that infringe copyright and/or industrial property rights.
- Do not overload the platform with activities intended to destabilize it, including denial-of-service (DDoS) attacks. In such cases, agreed service levels will not apply, and info@acreformas.es will not be held responsible for the lack of service availability.
-
Intellectual Property Protection:
- Do not perform reverse engineering, requirement gathering, or similar activities aimed at developing an identical or similar platform, as this may constitute unfair competition and a violation of intellectual and industrial property rights.
- Do not translate, adapt, enhance, transform, correct, or modify the platform or any of its components. The platform may not be integrated into other software or third-party platforms.
- Do not remove or alter copyright notices, trademarks, or intellectual property indicators (e.g., ©, ®, TM) associated with the platform or its related materials.
-
Advertisement and Payments:
- Accept that info@acreformas.es may display contextual or non-contextual advertisements on the website.
- Pay the amounts explicitly indicated in this contract in a timely and proper manner.
-
Security Obligations:
- Notify the provider of any incident or situation that could compromise security in accessing the platform by authorized users.
- Avoid attempting to exploit vulnerabilities or security breaches in the platform.
Failure to comply with these obligations may result in legal consequences or termination of access to the platform.
6. WARRANTIES AND RESPONSIBILITIES
We are deeply committed to ensuring that our services operate correctly and in accordance with the terms agreed upon with our users. However, certain situations may arise, often due to the intervention of malicious third parties, that could lead to liability issues. Below, we outline situations where we are not responsible for users’ actions, and the users bear full responsibility:
- If information is published on the platform that was not uploaded by us or was published by a third party unrelated to the organization.
- If the platform is not operational due to technical issues attributable to third parties, unforeseeable circumstances, and/or force majeure.
- If the user or any third party stores, disseminates, publishes, or distributes defamatory, injurious, discriminatory material, or content that incites violence, violates morality, public order, fundamental rights, public freedoms, honor, privacy, or the image of others.
- If the user or any third party uses the platform to introduce data, viruses, code, hardware, or telecommunications equipment, or any other electronic or physical devices that cause damage to other users’ systems.
- Services made available and marketed through info@acreformas.es are provided by third-party companies independent of the provider. Therefore, info@acreformas.es is not responsible for occasional service interruptions or temporary unavailability.
- If the services contracted by the user are unavailable for more than 72 hours after notification of the issue, the user may request termination of the contract and reimbursement for unused services. Refunds will be processed via the same payment method initially used or, failing that, by bank transfer.
- If any content accessible through the platform violates applicable laws, we are committed to removing it immediately upon becoming aware and verifying the facts.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS
We at info@acreformas.es are deeply committed to protecting intellectual property rights. For this reason, we have established the following conditions and policies:
7.1. Regarding the Online Platform
- The provider guarantees that they are the rightful owner of the platform and that it is not subject to any legal disputes before signing this contract.
- The user expressly acknowledges that the provider holds all rights, title, and interest in the platform, associated software developments, modules, modifications, updates, and any functionality developed for it, whether requested by the user or not. This includes, without limitation, recognition of the provider’s ownership of all copyrights, intellectual property rights, and/or industrial property rights. The provider may exploit the platform without any temporal, territorial, media, or exploitation restrictions, except as established by law.
- The platform’s structure, features, codes, methods, information systems, development tools, know-how, methodologies, processes, technologies, or algorithms are the provider’s exclusive property. These are protected by national and international intellectual and industrial property laws and cannot be modified, copied, altered, reproduced, adapted, or translated without prior express consent from the provider.
- Similarly, user manuals, texts, graphic drawings, databases, and other materials associated with the platform are the provider’s property and cannot be modified, copied, altered, reproduced, adapted, or translated by the user.
- Accessing the platform does not grant ownership or rights of use to the user beyond what is stated in these terms.
To enable the user to use the platform, the provider grants a non-exclusive, time-limited license corresponding to each connection session. This license is non-transferable, revocable, and non-sublicensable.
Any form of reproduction, imitation, transmission, translation, modification, derivative works, and/or public communication of the platform, regardless of the means employed, is strictly prohibited. Violators will assume full liability for direct or indirect consequences.
Additionally, the user expressly authorizes info@acreformas.es to use their company logos, trademarks, and trade names on the platform, as well as in advertising or promotional materials for the service.
For any matter not expressly addressed in this contract, all rights are reserved to the provider. Written authorization is required to proceed with any other uses.
7.2. Regarding User Content and Information
All content and information published or managed by users on the platform remains their exclusive property. info@acreformas.es acts solely as an information society service provider, responsible for data storage.
The provider does not acquire any intellectual property rights over the content users upload or manage on the platform and may not use it for purposes other than those directly related to providing the contracted services.
8. CONFIDENTIALITY AND DATA PROTECTION
In accordance with the provisions of Organic Law 15/1999, dated December 13, on the Protection of Personal Data, all personal data provided during the use of the platform and the delivery of services will be processed in compliance with the Privacy Policy, which all users must explicitly accept before registering.
Any user accepting these terms of use does so in an informed, express, and unequivocal manner, agreeing to our Privacy Policy. Users have the right to access, rectify, cancel, or oppose their personal data and may exercise these rights as detailed in the Privacy Policy.
9. TEMPORARY TERMS
These terms will take effect on the date of service contracting and will remain valid for one year, automatically renewing for annual periods.
Either party may terminate this contract by providing express and written communication to the other party at least 30 days before the start of the next period.
Services offered as part of packages or promotions may have a specific duration different from the one mentioned above, which will be indicated before contracting.
10. ECONOMIC CONDITIONS
The fees applicable to each service offered on the platform will exclusively be those published online. These fees are the only valid rates, except in cases of typographical or transcription errors, in which the provider agrees to correct them immediately.
If payment is made via direct debit, the user expressly agrees that the provider may periodically charge the corresponding amounts within the indicated timelines.
The provider reserves the right to cancel contracts within 7 days if typographical or transcription errors are detected in the price and/or taxes applied to the transaction.
The provider reserves the right to modify service fees, committing to publishing changes visibly on the platform. Unless otherwise stated, fee modifications will not be retroactive.
All contracted services must be invoiced and paid in advance or in two installments. This installment option applies only to payments exceeding €250, divided into two payments: one within the first five business days of the month and another no later than one day before the service completion date or within the same fiscal year.
Payments must be made via direct debit or credit card. At no time does the provider have access to the user’s banking or credit card details.
All fees will include applicable taxes on the invoice date, clearly detailed in each purchase summary.
11. CUSTOMER SUPPORT AND TECHNICAL SERVICE
The provider offers a customer support and technical assistance service under the following terms:
- Schedule: Monday to Friday, 08:00–17:00 (national working days).
- Phone: +34 654 94 15 92
- Email: info@acreformas.es
Unless otherwise stated, customer support services will only be provided in Spanish or English.
12. CONTRACT TERMINATION
This contract may be terminated under the following circumstances:
- Breach of the obligations outlined in this contract.
- At the end of its term, provided that either party has explicitly communicated, at least 30 days in advance, their intent not to renew the contract automatically.
- Declaration of insolvency of the other party or initiation of related proceedings, along with repeated non-compliance with obligations.
- Failure to pay the agreed amounts within the specified timelines. Services will be automatically suspended the day after payment is overdue. Reactivation requires payment of the outstanding amount.
- Dissolution, liquidation, or loss of legal status by either party.
- Significant changes to the essential terms of the contract as outlined herein.
For full termination of the contract, the user must pay all outstanding amounts. Termination cannot proceed without fulfilling this essential obligation.
If the user unilaterally terminates the contract without proven and justified cause, they waive any claims for amounts paid up to the termination date.
13. SEVERABILITY CLAUSE
All clauses in these terms of use are to be interpreted independently and autonomously. If any clause is declared null by judicial or arbitral ruling, the remaining provisions will not be affected. The invalidated clause(s) will be replaced with others that preserve the intended effects of the terms of use.
14. DISPUTE RESOLUTION
All disputes or issues concerning the platform or its services will be governed by Spanish law. The Courts and Tribunals of Vigo will have jurisdiction to resolve conflicts, unless applicable legislation explicitly designates another jurisdiction.
